Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Hosting Control Panel you’ll find an in–depth Help Center section offering a multitude of instructional articles and frequently asked questions. They are contributed by our support team of professional technicians. Just fill in your question and our clever system will return the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • For users who’d rather find out how to address a typically experienced issue by watching a how–to video, we’ve added a collection of video tutorials to our Web Hosting Control Panel. All the tutorial videos are brief and simple to understand. They offer visual demonstrations of various website administration actions.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock tech support service and feature a 1–hour response time guarantee. Our expert tech support engineers will be online for you 24x7 and will sort out any issue that you may possibly encounter within maximum 60 minutes after the support ticket submission. In most cases, a response will be given to you within 20 minutes.